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#47 – Scaling Support at Buffer

July 8, 2014 By Chase Clemons

This week, we’re talking about Carolyn’s fantastic article on why Buffer doesn’t scale support. We also talk about support utopias and how to get your product lead to listen.

Listen / Watch the Episode

http://media.blubrry.com/supportopshangout/p/s3.amazonaws.com/supportops/hangout/hangout47.mp3

Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shownotes

  • The Next 500 Customers: Why we don’t scale support at Buffer
  • Jeff Reads Things and Stuff
  • Email us! Jeff / Carolyn / Chase L. / Chase C.

This week’s shoutouts

  • Carolyn – Dave from Wistia // Send to Kindle
  • Jeff – Goodbits // “The Philosophy of Great Customer Service”
  • Chase L. – Olark
  • Chase C. – Tentative shoutout for Yahoo for saving Community.

If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.

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