This week’s show is all about support channels. With companies like Automattic, Buffer, and even GoDaddy moving towards live chat over email, it’s a good time to take a look at that good old email channel.
GoDaddy rep Nick Fuller explained that email consistently finished last as far as their customers’ preferred method of help.
“After reviewing customer behavior and satisfaction scores we decided we could better serve people in ways they were telling us work better for them.
Customers love the ‘real time’ support experience. Email is not instantaneous and in fact many in the industry are putting an end to their email service as well because fewer than half of tech customers believe their problem can be solved by email – it’s sort of going the way of the cassette tape.”
So is email support going the way of the dinosaur?
Listen / Watch the Episode
This week’s shownotes
This week’s shoutouts
- Carolyn – Holstee
- Jeff – Relax with Andrew Johnson Lite
- Chase L. – Helpful
- Chase C. – Sunset Beach, NC