This week, we’re talking about how to work with frustrating customers. It’s easy to get frustrated with a customer. I’ve been there, done that, and got the t-shirt.
These are the customers that aren’t answering your questions. They’re not trying what you ask. They just keep complaining about the problem while expecting you to magically fix it.
But at the end of the day, you’re on their team just like your mom was on yours even though you sucked it up at junior pro basketball. So let’s talk about how to work with them in those situations.
Listen / Watch the Episode
Ways to listen or watch: iTunes | MP3 | YouTube | RSS
This week’s shownotes
- Ask the Duck
- Chase C.’s UserConf talk
- Mathew’s UserConf talk
- Proof Captain America had an “A” on his head.
- Email us! Jeff / Carolyn / Chase L. / Chase C.
This week’s shoutouts
If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.