This week’s topic comes from a question Carl Holscher had sent me. Lots of startups and smaller companies only have 1-2 people on their support team. I think we’ve all been there ourselves at some point. So how do you make it work?

We’ll look at how a super small support team of 1 – 2 people can still provide amazing support experiences.

Listen / Watch the Episode

Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shownotes

• Carl on the podcast
• Email us! Jeff / Carolyn / Chase L. / Chase C.

This week’s shoutouts

• Jeff – Starts with a Bang!
• From Chase L. – byrd&belle
  
• From Chase C. – Ticket to Ride

Since we’re all customer support pros (customer champions, happiness heroes, etc.), we’re in a unique spot to really look at interactions with other customer support / service teams. It’s kind of like how you look at dining out a little differently if you’ve ever worked in the restaurant industry.

So on this show, we’re going to talk about some of the great support experiences we’ve had along with the not so great ones. You’ll get to hear some stories along with things that we learned from them.

Listen / Watch the Episode

Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shownotes

• Emma
• Josh Pigford and Temper podcast
• Support Ops Job Board
• Email us! Jeff / Carolyn / Chase L. / Chase C.

This week’s shoutouts

• From Carolyn – Product Hunt
• Jeff – Custom Made
• From Chase L. – QuizUp
  
• From Chase C. – Jambox

This week we’re talking about the idea that “the best support is no support”. It sounds kinda crazy, right? How could support pros actually advocate ways to support the customer by not having them contact support? But there’s actually solid reasons to do this.

Listen / Watch the Episode

Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shownotes

• Stop Teaching and Start Fishing: the 3 scenarios when support teams should skip the how-to
• Josh Pigford and Temper podcast
• Support Ops Job Board
• Email us! Jeff / Carolyn / Chase L. / Chase C.

This week’s shoutouts

• From Carolyn – Misfit Shine
• Jeff – “The Best Service is No Service” | Temper.io
• From Chase L. – Diceware strong password generation
  
• From Chase C. – Munchkin
  

 

For this weeks’ hangout, we’ll talk about what it means to empower your support team. If you want a solid support experience from a support team that’s lean and nimble, you have to empower them to take ownership of that support experience. But what does that even mean? What does that look like with your team?

Listen / Watch the Episode

Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shoutouts

• From Jeff – Calm.com
• From Chase L. – Pebble
  
• From Chase C. – “S” by J. J. Abrams and Doug Dorst

And we’re back for season two!

This show’s focused on customer support and service in 2014. It’s a brand new year, which means we can all wildly speculate about what will happen and see how close we get by the end of the year.

Seriously though, the start of 2014 does give us a chance to look at what we want to do with our support. It gives us a time to dream big and see what we can accomplish.

Listen / Watch the Episode

Ways to listen: iTunes | MP3 | YouTube | RSS 

This week’s shoutouts

• From Jeff – Calm.com
• From Chase L. – Pebble
  
• From Chase C. – “S” by J. J. Abrams and Doug Dorst