From Service Untitled:
Organizations don’t just arrive at being honest and reliable with the best products and service by chance. Owners recruit and provide the best training for their personnel as well as treating their employees with respect so they will treat customers the same way. Sometimes an employee vacancy remains that way until the right person comes along; it’s not just filling the spot so the boss doesn’t have to work on Sundays.
Your customers deserve the best employees you can find, not just the guy who happened to be available. The people on the support team work with your customers every day. Do you really want to rush anyone into that spot?