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How You Make the Customer Feel

February 14, 2014 By Chase Clemons

From Bart Lorang at FullContact:

It’s not primarily about whether the solution I provided works or not, it’s how you make the customer feel. It’s about letting them know that you’re there to help them through whatever problem they’re having.

I love seeing what takeaways non-support people have after working a support shift. Bart has a lot of great points so make sure to check out the full article.

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