I never thought I’d say this about Microsoft support but wow do they have a good idea here.
Microsoft mans its Answer Desk with Answer Techs. Get past the cheesy name and notice that you can actually pick which Answer Tech you want to work with. Photos are there to show there’s actually a human on the other end. Plus it only shows the ones there to chat with you at that moment. Pretty clever idea.
What do you think? Good idea or bad one?