Darren Murph from Engadget:
“My advice to both startups and monoliths alike is simple: never lose focus on service in the race to win hearts and minds with raw horsepower. Don’t brush empathy aside for the sake of crafting a superior user interface. Don’t breed a culture of indifference — one that throws out “no” more frequently than “yes,” simply because it’s expensive and mentally taxing to truly solve the problems of those who pay for your wares”
You can always add more servers, more power, more buttons, more options, or more whatever in the race to be the best out there. But you can’t forget about the customer side of everything.