This is a weekly show focused on news from the customer support world. In the very first episode, we talk about the rules for public interfaces, how review systems could be better, and much more!
Watch to the show
Show Notes and Links
- First, do no harm–three rules for public interfaces
- Why I love My Angriest Customers
- How Amazon Can Improve Its Rating System
- Tone and Communication
- 8 Coffee shop tips for remote workers
- Cloak VPN
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Great discussion, and I enjoyed listening to the debate on the Amazon rating post. Thanks for including it.
I found the distinction on angry customers interesting. I think, for feedback from angry customers to be effectively used it has to be filtered for validity. Some customers are just angry — others really have valuable insights to share.
Chase Clemons says
Thanks for the comment Adam!
Definitely agree with that filtering needing. Some customers will be angry just because you can’t do what they want. Once you weed those out from the customers with legitimate reviews, you’ve got something you can work with.