The best team in customer support is back for another episode of our live Support Hangout!
This week we talk about things not to do when having a Facebook meltdown along with the best way to communicate to your customers during an outage. After that, you’ll hear how Buffer’s support team gets help from programmers and how their Veggie Days are going. And to round everything off, you find out which of us actually does work from the bed.
Watch to the show
Show Notes and Links
- Amy’s Baking Company Bakery Boutique & Bistro Meltdown
- Please tweet about your outages
- Veggie Day: Customers support for engineers
- Great customer service starts… in bed?
This week’s shoutouts
This week’s sponsor – Sticker Mule
Sticker Mule does one thing really, really well – they make stickers and custom skins for your iPhone, iPad, laptop, and Kindle.
And just like you aim for fast response times with your emails, Sticker Mule aims for fast production and delivery for your stickers. They’ve got the entire process down to five days, which makes them the fastest sticker printer in the world.