A step-by-step guide for creating your customer support experience.
You’ve got an awesome product. But how awesome is your support for it? What do customers think of it?
It’s a question that I hear from people just like you all the time. Customer support can be painful if you don’t know what you’re doing. But it’s something I want to help you out with.
When I first started in support, I realized there’s not many resources out there for people to get started in providing customer support. The few articles and guides I could find were focused on automating it or setting up a big call center to handle it.
But as far as treating customers like humans, there wasn’t much advice out there.
So I did something about it. It’s called Support Kit.
What is Support Kit?
“”There is no question in my mind that excellent support drives word-of-mouth and helps small businesses grow. Support Kit will show you how to get started.””
– Jeff Vincent
Customer support is as much a feature of your product as that last new feature you added. When done right, it can set you apart from your competition. An app can be recreated easily. A rocking support experience is much harder to copy. When customers know they’re going to get great support, they’ll choose you over the competitor.
I’ll help you create a support experience where customers choose you over the other company every time.
I cover everything you need to know with setting up awesome customer support around your product. You’ll see why support is important, how to set up your support channels, who to hire for your team, and more.
Who’s this for?
That’s the question I’d be asking right about now too. This guide is for you if:
- You’re just setting up your customer support.
- You’re looking to create a better support experience for your customers.
- You’re joining a support team and want to be a support pro.
- You’re searching for your first full time support pro.
How much does it cost?
Best of all, it’s entirely free. Knowledge like this shouldn’t be held hostage just because you can’t pay a certain price. I want you to have a better customer experience. The best way to help with that was to write this quick book and get it in your hands.