Every week, there’s some great articles out there on customer support and the overall customer experience. Most of us working on support teams tend to be busy helping customers so we don’t have a chance to go scouring the web for them.
This week’s roundup is a tad different. Our show on Monday will focus on a single theme – live chat support. We’ll talk about the great, the good, and the bad of it. So all the articles this week center around this theme.
I recommend reading through the articles this weekend rather than having to skim them quickly during the live show.
- Tone and Communication
- Chatting with Customers
- Best Buy Favors Live Chat
- Live chat, the best possible use of your marketing dollars
- 5 sure ways to end crappy live support for good
Make sure to join us at 5:30pm Central / 6:30pm Eastern for the live Support Hangout!
Did you see a good article that I missed this week? Leave a link to it in the comments. I’ll include it in next week’s support roundup!
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