Every week, there’s some great articles out there on customer support and the overall customer experience. Most of us working on support teams tend to be busy helping customers so we don’t have a chance to go scouring the web for them.
We’ll also use these articles on Monday’s live Support Hangout. You’ll get to hear what our panel of customer support pros think about them. I recommend reading through the articles this weekend rather than having to skim them quickly during the live show.
- Zombie tickets
- Differentiate between “shipping date” and “code complete”
- How to say “no” in customer service
- Do you really know your customers?
Then make sure to join us at 5:30pm Central / 6:30pm Eastern for the live Support Hangout!
Did you see a good article that I missed this week? Leave a link to it in the comments. I’ll include it in next week’s support roundup!
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