Every week, there’s some great articles out there on customer support and the overall customer experience. Most of us working on support teams tend to be busy helping customers so we don’t have a chance to go scouring the web for them. So I round them all up for your reading pleasure here.
If you’ve got any articles or links that I’ve missed, make sure to let me know in the comments.
- Yoda, our support team’s powerful ally
- Beyond the reboot: being a better tech
- How the support team improves the product
- How we reply to 52% of support emails in an hour
And make sure to join us at 5:30pm Central / 6:30pm Eastern for the live Support Hangout!
Did I miss one from this week? Leave a link to it in the comments or get in touch with me here. I’ll include it in next week’s support roundup!