Every week, there’s some great articles out there on customer support and the overall customer experience. Most of us working on support teams tend to be busy helping customers so we don’t have a chance to go scouring the web for them. So I round them all up for your reading pleasure here.
If you’ve got any articles or links that I’ve missed, make sure to let me know in the comments.
Evan’s last article at UserVoice is a great reminder for everyone working with customers.
Customer Service is a Two Way Street
“What we often forget, however, is that we, as customers, also shoulder some responsibility in the service that we receive. Customers themselves play a very important role in the customer service process, but this role often goes overlooked.”
Best practices: Developing content for your knowledge base
Jennifer Rowe looks at the best practices for creating your help docs.
How Fab.com Dispelled My Hate for Daily Deals with Low-Effort Customer Service
Holly Aker from Software Advice pass this particular one on to me. It’s an interview Fab.com’s Senior Vice President of Global Communications, Deborah Roth, to find out how Fab.com uses low-effort customer service to keep their customers coming back.
Did I miss one from this week? Leave a link to it in the comments or get in touch with me here. I’ll include it in next week’s support roundup!
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