I’ve been so busy with things here at Support Ops, the Weekend Roundup dropped off the radar for a bit. But it’s back!
Jeff Vincent and I were talking about how it’s a great place to preview the articles we’ll be talking about at the Support Hangout on Monday. So I’m revamping the roundup just a bit and posting the article links before the show. It’s a chance to read through them rather than having to skim them quickly during the live show.
- UserVoice drops IE8 for their admin console
- Support emails from the future
- Personalize customer service to create amazing customer experiences
- How to keep your cool when you’re understaffed and extra busy
You’ll get to hear what our support pros think about each of these articles this Monday. Make sure to join us at 5:30pm Central / 6:30pm Eastern for the live Support Hangout!
Did you see a good article that I missed this week? Leave a link to it in the comments. I’ll include it in next week’s support roundup!