I’m sure you’ve seen lots of people saying all sorts of motivational things about 2014 already. I’ll spare you yet another article on that subject. I’m more interested in helping you be a customer support pro.
That’s why we’re kicking off the first Support Ops Hangout of 2014 with a look at the big themes and trends that’ll happen this year. You’ll see Carolyn, Jeff, and the other Chase give their thoughts on the support channels you need to focus on, what ideas you need to test out, and how to keep scaling your support as you grow this year.
If you’re set on creating a better support experience for your customers this year, make sure to tune in to the show this Monday at 5:30pm Central / 6:30pm Eastern. Double check and convert that to your local time if you’re in a different time zone.
I’ll see you Monday and until then, enjoy the start of the new year!