Ian and his team at Snappy are fantastic partners for the site. If you’re even thinking about a customer support app, you’ll want to check them out.
Don’t keep your customers waiting
Snappy – the Customer Support App
I love this real world moment of great customer service.
http://customersthatstick.com/blog/customer-service-stories/office-depot-customer-service-competition-is-right-next-door/
Help Scout’s solid list of books on showing your customers some love.
https://www.helpscout.net/blog/15-essential-books-on-how-to-love-customers/
A few ways to outsupport your competition every time
http://blog.intercom.io/outsupporting-your-competition/