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Engagement Brings Clarity

August 26, 2013 By Chase Clemons Leave a Comment

“The more you engage with customers, the clearer things become and the easier it is to determine what you should be doing.”

– John Russell, Harley Davidson

Ron Zemke

August 12, 2013 By Chase Clemons Leave a Comment

“Customers don’t distinguish between you and the company you work for. To the customer’s way of thinking, you are the company.”

Jeff Bezos, Amazon

July 29, 2013 By Chase Clemons Leave a Comment

“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.”

Maya Angelou

July 5, 2013 By Chase Clemons Leave a Comment

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

Ross Perot

June 14, 2013 By Chase Clemons Leave a Comment

Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.

John Pepper, CEO Boloco

June 5, 2013 By Chase Clemons Leave a Comment

“You are allowed to do this, don’t worry about the rules, don‘t worry about getting into trouble, your job is to take care of the customer, your job is to make that person leave happy. And you have all kinds of leeway to do that.”

Leon Gorman

May 28, 2013 By Chase Clemons Leave a Comment

“Customer service is just a day in, day out ongoing, never ending, unremitting, persevering, compassionate, type of activity.”

Jeffrey Gitomer

March 8, 2013 By Chase Clemons Leave a Comment

Customers will want to talk to you if they believe you can solve their problems.

Abraham Lincoln

February 25, 2013 By Chase Clemons 2 Comments

I never had a policy; I have just tried to do my very best each and every day.

Robert Gately

November 2, 2012 By Chase Clemons Leave a Comment

 “People expect good service but few are willing to give it.”

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