“The more you engage with customers, the clearer things become and the easier it is to determine what you should be doing.”
– John Russell, Harley Davidson
Ron Zemke
“Customers don’t distinguish between you and the company you work for. To the customer’s way of thinking, you are the company.”
Jeff Bezos, Amazon
“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.”
Maya Angelou
“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
Ross Perot
Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.
John Pepper, CEO Boloco
“You are allowed to do this, don’t worry about the rules, don‘t worry about getting into trouble, your job is to take care of the customer, your job is to make that person leave happy. And you have all kinds of leeway to do that.”
Leon Gorman
“Customer service is just a day in, day out ongoing, never ending, unremitting, persevering, compassionate, type of activity.”
Jeffrey Gitomer
Customers will want to talk to you if they believe you can solve their problems.
Abraham Lincoln
I never had a policy; I have just tried to do my very best each and every day.
Robert Gately
“People expect good service but few are willing to give it.”