I’m going to be at UserConf next week along with lots of other amazingly talented customer service and support people. There are lots of great talks lined up. I’ll be talking about how we provide support for our customers at 37signals along with some of the tips and tricks I’ve learned along the way.
If you haven’t yet, go buy a ticket! It’s going to be worth it.
If you’re going to be there, make sure to find me. I’d love to meet you!