Imagine this. You’ve got a company meetup next week. Since your team works remotely, they’re flying in for it. Travel day arrives and you realize that all of your support team is in airports or on flights at the same time. That leaves no one taking care of your customers. Yikes!
I know you’re thinking “Chase, our team would never be in that situation.”
But I’ve seen it happen with lots of great teams. They didn’t pay attention to their schedules. They didn’t look at the calendar before booking a flight. They didn’t take into account an airport not having WiFi or their Internet hotspot not working.
It all comes down to one thing.
Communicate your schedules
It’s as simple as that. Communicate, communicate, and communicate some more about what time you’re leaving and what time you’re arriving.
Have a central calendar with that kind of info on it. Mention in your weekly updates. Remind everyone when you start working that you’ll be leaving early that day.
There’s no such thing as too much communication, especially when it comes to making sure you’ve got enough coverage. Because if you’re not careful, you’ll find yourself in a situation where your whole team is on a plane with no one watching out for your customers.