Via Flickr Artist Jon Watson
It’s easy to get frustrated with a customer. I’ve been there, done that, and got the t-shirt.
They’re not answering your questions. They’re not trying what you ask. They just keep complaining about the problem while expecting you to magically fix it.
I get it. Some customers can be irritating. But the moment it becomes you versus the customer, all hope is lost.
Make sure it’s always you and the customer versus the problem.
You’re their advocate.
Their problem solver.
The person who actually cares about fixing the problem.
You’re on their team just like your mom was on yours even though you sucked it up at junior pro basketball.
It’s you and the customer versus the problem. Never forget that.