#91 – Have a Little Fun

We all strive to make support interactions memorable for our customers.  But what’s the secret to doing that? This week, we look at a few ways to inject fun into your customer interactions.

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#90 – Supporting a Decision You Don’t Like

Despite presenting your best argument, your company’s leadership went with a decision you don’t agree with. It might not happen often but it’ll definitely happen at some point in your support career.

Even though you don’t like it, you still have to make that decision happen. How do you support a decision when you disagree with it and continue to give customers great experiences?

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This week’s shownotes

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Join the conversation

Our favorite part of these episodes is being part of the conversations they provoke. Grab your invite to the customer support community chat and join us in the conversation!

Ask us a question

If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.

#89 – Keeping Your Team Happy

We’re always talking about keeping customers happy. From easy refunds to pro-active support, we go out of our way to make sure they stay customers. But what about our fellow employees? How do we keep our teams just as happy as our customers?

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Join the conversation

Our favorite part of these episodes is being part of the conversations they provoke. Grab your invite to the customer support community chat and join us in the conversation!

Ask us a question

If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.

#88 – Your Best Work

It can be a little overwhelming with all the choices for your work setup. Standing desk or kitchen table? Remote spot or the office? Headphones or a 80’s style boombox? With this episode, we’re looking at the setups that let us do our best work.

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This week’s shownotes

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Join the conversation

Our favorite part of these episodes is being part of the conversations they provoke. Grab your invite to the customer support community chat and join us in the conversation!

Ask us a question

If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.

#87 – Fixing Bad Customer Experiences

With any product, you’re going to have customers that have a bad first impression. Of maybe they’ve been customers for a while and have a bad experience. Either way, they’re left with a negative impression of your product and team. So how do you go about changing that?

Listen / Watch the Episode

Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shownotes

This week’s shoutouts

Join the conversation

Our favorite part of these episodes is being part of the conversations they provoke. Grab your invite to the customer support community chat and join us in the conversation!

Ask us a question

If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.