It’s our live show from SUPCONF NYC! With it’s AMA style, we tackle everything from “Do you have any advice for someone who wants to get into support with no experience?” to “Would you rather be a dragon or have a pet dragon?”.
With our final Book Club episode of the series, we look at “Turn the Ship Around!” from David Marquet. This quote from the book sums things up nicely:
“The core of the leader-leader model is giving employees control over what they work on and how they work. It means letting them make meaningful decisions.”
We look at what a leader-leader model means for our teams, how to think out loud in both in-person and remote situations, and why training is okay if it’s active.
I wanted to take a moment and say thanks to you and all of our other listeners. 2016 has been a blast and we’ve got a ton in store for 2017. But none of it would be possible without your support.
Before we go back to our holiday break, I have just one ask. If you have a few minutes, head over here and take our annual listener survey. It’s a huge part of our planning for new series and episodes in 2017. We’d love to hear what you think of the show and what you’d like to see us tackle in the new year.
From myself, Carolyn, Jeff, and the other Chase, thank you. Thanks for listening. Thanks for sharing. And thanks for all the love and support you’ve given us.
Enjoy the holidays and we’ll see you again next year!
This week’s book club episode looks at “Hug Your Haters” by Jay Baer. We’ll talk about the different kind of haters, how you should engage with them, and if you really should answer complaints on every possible contact channel out there.
It’s part two of “Creativity, Inc. Overcoming the Unseen Forces that Stand in the Way of True Inspiration” by Ed Catmull. We talk about the Pixar Brain Trust, clearing the path for others, and empowering your team.