#68 – Team Member Reviews

This week, we’re looking at how to give your team members feedback.When done right, reviews can help your team members grow in their careers. But when it’s given at the wrong time or phrased poorly, the entire review can spiral downwards. How do you find the right balance to deliver feedback effectively?

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#67 – Support Goals for 2015

Season three is here! To start things off for this season, we’ll be looking at one question:

What’s one support goal that you’ll be focused on for 2015? And more importantly, why?

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Join the conversation

Our favorite part of these episodes is being part of the conversations they provoke. Grab your invite to the customer support community chat and join us in the conversation!

Ask us a question

If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.

#66 – Hiring Done Right

For the final episode of the season, we’ll be tackling the tricky topic of hiring again. Even after a few episodes on it, we’ve still got more questions to cover!

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If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.

#65 – Great Support Meets Customer Retention

This week, we’re looking at the role support plays with customer retention. Each of us have SAAS products where a customer could leave at any time. How does the support team play a role in keeping that from happening? And what should the team do when a customer does cancel?

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#64 – Customer Security Interactions

This week, we’re looking at handling sensitive security cases like transferring ownership of an account. A customer contacts your team and requests ownership of an account because the current owner left the company for whatever reason. It’s challenging and sometimes even scary since lots of things can go wrong. So let’s talk about how to make it safer!

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This week’s shownotes

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If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.