We’ve looked before at how mentors can help a new manager. But what if you don’t have one? In this episode, we’ll talk about ways to be your own mentor.
It’s new series time! We’ve looked at how to make your team better and your product better. For this series, we’ll be looking at how you make yourself a better support pro.
Let’s talk about setting goals.
We’ve talked before about ways your team can influence the product. But when it comes to building out those new features, how can the support team help?
Whenever you go to a restaurant, every staff member that you meet has an impact on the product, in this case your dining experience. From the hostess that smiles as you enter the door to the chef that checks on your food personally, the team shows the quality of the product.
Carolyn had a wonderful perspective on this a few episodes ago. She said, “Your support team is a measure of the quality of the product.” On this episode, we talk about what this means and how effective it is as a reference point.