#62 – Does Speed Matter?

For this episode, we’re going to be looking at how quickly we should be responding to customers. A lot of companies out there put an emphasis on how quickly they get answers back to their customers. But is that a good thing to focus on? And are fast replies ever too fast?

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This week’s shownotes

This week’s shoutouts

If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.

#61 – How far should we go with customer happiness?

On today’s show, we’re talking about that one phrase that gets thrown around a lot these days – customer happiness. Sure, we all want to keep our customers happy. But is there a line as to how far that goes?

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Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shownotes

This week’s shoutouts

If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.

#60 – Training Your Support Team

This week, we’re looking at training your team. We all want our team members to get better at their jobs. But how do we make that happen? And what’s growth look like for them?

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This week’s shownotes

Here’s a list of great resources, books, and conferences that we talked about during the show (and a few that listeners sent in afterwards).

This week’s shoutouts

If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.

#59 – The Perfect Help Article

This week, we’re talking about help articles, aka knowledge bases. John wrote in and asked, “I know you briefly cover a help site in your ebook. I’d love to hear your opinions on great help article examples”. We’ll cover what exactly goes into the perfect help article.

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Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shownotes

This week’s shoutouts

If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.

#58 – New Hire Trials

On this episode, we’re talking about new hire trials. Typically lasting from 30-60 days, these trials give both the company and the potential hire a chance to make sure they’re a good fit for each other. But are they good ways to hire new people?

Listen / Watch the Episode

Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shownotes

This week’s shoutouts

If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.