#66 – Hiring Done Right

For the final episode of the season, we’ll be tackling the tricky topic of hiring again. Even after a few episodes on it, we’ve still got more questions to cover!

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#65 – Great Support Meets Customer Retention

This week, we’re looking at the role support plays with customer retention. Each of us have SAAS products where a customer could leave at any time. How does the support team play a role in keeping that from happening? And what should the team do when a customer does cancel?

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If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.

#64 – Customer Security Interactions

This week, we’re looking at handling sensitive security cases like transferring ownership of an account. A customer contacts your team and requests ownership of an account because the current owner left the company for whatever reason. It’s challenging and sometimes even scary since lots of things can go wrong. So let’s talk about how to make it safer!

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If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.

#63 – If You Could Start From Scratch

This week, we’re looking at the whole customer experience. If you could start from the ground up, how would you redesign your customer experience? What things would you have done differently? What things would you have done the same?

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If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.

#62 – Does Speed Matter?

For this episode, we’re going to be looking at how quickly we should be responding to customers. A lot of companies out there put an emphasis on how quickly they get answers back to their customers. But is that a good thing to focus on? And are fast replies ever too fast?

Listen / Watch the Episode

Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shownotes

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If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.