It’s part two of “Creativity, Inc. Overcoming the Unseen Forces that Stand in the Way of True Inspiration” by Ed Catmull. We talk about the Pixar Brain Trust, clearing the path for others, and empowering your team.
This episode kicks off a brand new series – the Support Ops Book Club!
We’ve got four books on the docket for this series. We’re starting today’s with “Creativity, Inc. Overcoming the Unseen Forces that Stand in the Way of True Inspiration” by Ed Catmull. We talk about how small choices can have big impacts, sharing your ideas early and often, and play a little Bingo with all of our analogies.
Since we’re on fall break, we’re bringing back another excellent episode.
On this episode, we’re looking at the difference between customer support and customer success. We’ve seen more and more companies set up support as a reactive, first line of defence. Meanwhile, success teams don’t handle cases like that and focus instead on helping the customer achieve their goals by using your product. Is that a smart way to split up your team?
We’re bringing back another great episode from the depths of our archives.
We’re always talking about keeping customers happy. From easy refunds to pro-active support, we go out of our way to make sure they stay customers. But what about our fellow employees? How do we keep our teams just as happy as our customers?
We’re bringing back a great episode from the depths of our archives.
We all strive to make support interactions memorable for our customers. But what’s the secret to doing that? This week, we look at a few ways to inject fun into your customer interactions.