#59 – The Perfect Help Article

This week, we’re talking about help articles, aka knowledge bases. John wrote in and asked, “I know you briefly cover a help site in your ebook. I’d love to hear your opinions on great help article examples”. We’ll cover what exactly goes into the perfect help article.

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#58 – New Hire Trials

On this episode, we’re talking about new hire trials. Typically lasting from 30-60 days, these trials give both the company and the potential hire a chance to make sure they’re a good fit for each other. But are they good ways to hire new people?

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#57 – Free vs Paying Customers

This week, we’re taking a look at the differences between free and paying customers. Should we treat them all the same? Or is it okay to give perks to the paying ones?

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#56 – Priority Tickets

This week, we’re talking about ticket priority levels. Buffer tried letting customers prioritize themselves back in June. We’ll see how that turned out and if we should all be doing that.

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#55 – Customer Pain Points

This week, we’re talking about customer pain points. We know that feeling the customers’ pain helps us. But how can we make sure everyone feels that pain rather than just the support team?

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