This week, we’re looking at a great question from Mariah over at Runkeeper. Are automated “ticket received” emails necessary? Are they helpful for customers?
Listen / Watch the Episode
This week’s shownotes
This week’s shoutouts
- Carolyn – Product Hunt iOS App
- Chase L. - You Need a Budget
- Jeff – Mailbox for Mac Beta
- Chase C. – Support Driven Meetup
This week’s listener messages
@supportdriven – I don’t wonder if my request has been received. I wonder if they can help me with a useful response.
@hoonpark – They are useful to me to confirm receipt and if it provides some expectations (time to answer, hours). That said, if I fill out a form on their site, I’d rather see that info and confirmation there, not an email receipt.
@calitalieh – Don’t get me started! I hate them. Sets the wrong tone for the customer experience, AND the resolution.
@TheBrotherBen - I only like them as a confirmation that you got my email. Helps to avoid the “did you get my email” follow up email.
@gtmcknight – I hate them. Why does anybody need a confirmation email though? Are people worried there are fake submit buttons on contact forms?