#76 – Too Much Work?

With this episode, we’re taking a look at your work life. It’s not uncommon to see tech companies, especially startups, working crazy hours. 12 hours days. 6 day weeks. Then it gets even worse when there’s a big deadline looming. How do you balance your time spent at work with everything that happens outside of it?

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#75 – The Return of the Rapid Fire Episode

It’s back! It’s a special rapid fire episode. We’re taking listener questions and answering them as quick and concise as we can. These are questions that don’t really need a whole show for them. Sit back and listen as we tackle as many of them as we can.

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Our favorite part of these episodes is being part of the conversations they provoke. Grab your invite to the customer support community chat and join us in the conversation!

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If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.

#74 – Setting Customer Policies

On today’s show, we’re taking a look at customer/team policies. I’m sure all of us have pretty standard ones like a privacy policy. But what about ones for refunds, account ownership changes, etc. Those can vary greatly from company to company. What should those policies look like and should we even have them in the first place?

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Our favorite part of these episodes is being part of the conversations they provoke. Grab your invite to the customer support community chat and join us in the conversation!

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If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.

#73 – Real World vs Online Customer Service

For this episode, we’re talking about how in-person customer service relates to the online version we all do. Erin Coyle sent in this great topic and said, ” I work in a restaurant now so I think a lot about how the same principles can apply but sometimes need to be executed differently.” There’s a lot of crossover between real world customer service and online so let’s flesh it out.

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Our favorite part of these episodes is being part of the conversations they provoke. Grab your invite to the customer support community chat and join us in the conversation!

Ask us a question

If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.

#72 – When Live Chat Works

This week, we’re tackling the fun world of live chat. Customers opt for live chat over other choices. 42% used the company’s live chat tool over other channels. Email support came in a distant second at 23%, a 19 point difference.

Live chat is the closest most people will get to instant communication with most teams. It’s a happy middle ground between email and phone support. Turns out customers are okay with that middle ground.

Listen / Watch the Episode

Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shownotes

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Join the conversation

Our favorite part of these episodes is being part of the conversations they provoke. Grab your invite to the customer support community chat and join us in the conversation!

Ask us a question

If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.