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#108 – Data, Data, Data!

February 23, 2016 By Chase Clemons

As a new manager, it’s tempting to track all the things. You start hooking up ratings at the end of every support ticket, create a NPS survey to send out, and even start tracking reply times. But what’s the important data to watch? And what can you safely ignore at the beginning?

http://media.blubrry.com/supportopshangout/p/s3.amazonaws.com/supportops/hangout/hangout108.mp3

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Show Notes and Shoutouts

  • How Top Customer Service Teams Measure Performance
  • Start-ups versus Big Companies
  • Do Fewer Things, Better
  • Nice One Dad
  • Omni, Vend, and many more great companies are hiring.
  • Intro Music – “Happy Rock” from Bensound

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