Support Ops

Learn to be a customer support pro.

  • Episodes
  • Manifesto
  • Best Of

#129 – Turn the Ship Around!

January 10, 2017 By Chase Clemons

With our final Book Club episode of the series, we look at “Turn the Ship Around!” from David Marquet. This quote from the book sums things up nicely:

“The core of the leader-leader model is giving employees control over what they work on and how they work. It means letting them make meaningful decisions.”

We look at what a leader-leader model means for our teams, how to think out loud in both in-person and remote situations, and why training is okay if it’s active.

http://media.blubrry.com/supportopshangout/p/s3.amazonaws.com/supportops/hangout/hangout129.mp3

Subscribe: iTunes | Android | YouTube | RSS 

Notes and Links

  • Turn the Ship Around!
  • Jeff’s Lemonade
  • A few tips to avoid the never ending comment thread
  • Find your next job with a company that values support and support professionals.
  • Intro Music – “Happy Rock” from Bensound

If you enjoyed this episode, Tweet about it or share some love with a review.

Share this:

  • Email
  • Twitter
  • Facebook
  • LinkedIn
A weekly podcast that helps you deliver a better support experience to your customers.

Read Our Guides
Support Kit
A Brief Guide to a Better Email

Find a Specific Episode

Copyright © 2023 Support Ops · Made with Basecamp and WordPress.