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#146 – A Good Manager Actively Seeks Out Feedback

August 1, 2017 By Chase Clemons

With support teams, our empathy often creates a culture of nice where it can be tough to have candid discussions. We hold our opinions back rather than risk being confrontational. But a good manager will create a culture that encourages candor and open discussions.

On this episode, we’ll fill in the blank with “Regardless of seniority, every good manager actively seeks out feedback from their team.”

http://media.blubrry.com/supportopshangout/p/s3.amazonaws.com/supportops/hangout/hangout146.mp3

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Notes and Links

  • Nick Francis
  • Help Scout
  • Kill the Culture of “Nice”
  • a16z Podcast: Giving and Getting Feedback — for Bosses and Employees
  • Radical Candor — The Surprising Secret to Being a Good Boss
  • The Five Dysfunctions of a Team
  • The 6 Exercises We’re Doing to Help With Artificial Harmony
  • Libby
  • Loomio
  • Suffering from Busyness? Create More Yutori In Your Work
  • Eager Labs
  • Find your next job with a company that values support and support professionals.
  • Intro Music – “Happy Rock” from Bensound

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