With support teams, our empathy often creates a culture of nice where it can be tough to have candid discussions. We hold our opinions back rather than risk being confrontational. But a good manager will create a culture that encourages candor and open discussions.
On this episode, we’ll fill in the blank with “Regardless of seniority, every good manager actively seeks out feedback from their team.”
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Notes and Links
- Nick Francis
- Help Scout
- Kill the Culture of “Nice”
- a16z Podcast: Giving and Getting Feedback — for Bosses and Employees
- Radical Candor — The Surprising Secret to Being a Good Boss
- The Five Dysfunctions of a Team
- The 6 Exercises We’re Doing to Help With Artificial Harmony
- Libby
- Loomio
- Suffering from Busyness? Create More Yutori In Your Work
- Eager Labs
- Find your next job with a company that values support and support professionals.
- Intro Music – “Happy Rock” from Bensound
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