We’ve seen more and more companies set up support as a reactive, first line of defence. Meanwhile, success teams don’t handle cases like that and focus instead on helping the customer achieve their goals by using your product. Is that a smart way to split up your team when it comes to onboarding new customers?
Notes and Links
- Breaking Our Addiction to the Queue
- Troubles and Triumphs When Re-Building Our Customer Onboarding Process at WordPress.com
- Intro Music – “Happy Rock” from Bensound