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#49 – Does Language Matter?

July 29, 2014 By Chase Clemons

This week’s show is all about language. Chris Gallo sent in a great question last week – one that we’re devoting a full episode to.

Buffer calls their support pros “happiness heroes”. Wistia calls them “champions”. Does it matter?

Then there’s your internal lingo. Some of us refer to support issues as tickets and other teams call them cases. Do you call the people that pay for your product – customers, clients, or users?

All that to lead to the main question – Does language matter or is it just semantics?

Listen / Watch the Episode

http://media.blubrry.com/supportopshangout/p/s3.amazonaws.com/supportops/hangout/hangout49.mp3

Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shownotes

  • Heroes…end
  • Voice and Tone
  • Jeff Reads Things and Stuff
  • Send us your questions!

This week’s shoutouts

  • Carolyn – Twitter bringing back translations for Tweets. // One Time Secret
  • Jeff – “Nicely Said” by Nicole Fenton and Kate Kiefer Lee
  • Chase C. – “A Brief History of Houses Built Out of Spite”

If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.

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