This week’s show is all about language. Chris Gallo sent in a great question last week – one that we’re devoting a full episode to.
Buffer calls their support pros “happiness heroes”. Wistia calls them “champions”. Does it matter?
Then there’s your internal lingo. Some of us refer to support issues as tickets and other teams call them cases. Do you call the people that pay for your product – customers, clients, or users?
All that to lead to the main question – Does language matter or is it just semantics?
Listen / Watch the Episode
This week’s shownotes
This week’s shoutouts
- Carolyn – Twitter bringing back translations for Tweets. // One Time Secret
- Jeff – “Nicely Said” by Nicole Fenton and Kate Kiefer Lee
- Chase C. – “A Brief History of Houses Built Out of Spite”