You’ve got 300 new email support tickets waiting for a reply. That’s outside of the other ideas and things to be done beyond just answering them. You’re answering emails for hours a day but the inbox never drains down. The just keep streaming in. It seems like even Obi-Wan Kenobi isn’t a hope for you any longer.
Good news is that you’re not alone. And you’re in the right place.
This guide shows how to write a better email faster. You’ll learn how to set up email snippets to handle most of the customer support questions that you get. And best of all, it’s entirely free.
“My customers got better replies, which they loved.
I got through emails faster, which I loved.
It was a win-win for everyone.” – James T.
A few things you’ll learn
- The better versions of common email support tickets
- Which phrases and words work along with which ones to avoid like the plague
- What tools can speed up your reply emails
- A few tips and tricks I’ve learned along the way
It’s a short read, nothing fancy. I’m focused on getting you the content rather than all the bells and whistles of a design. It’s exclusive content just for you when you sign up for my free newsletter.
“My Monday mornings aren’t nearly as rough after using these ideas.” – April M.
“It’s just me on the support team so it can be busy at times. But this guide helped me shave an hour off my average response time for new emails.” – Steven R.
I know the practices in this guide work because I use them every day. Every single day. If I didn’t believe they would help your team, I wouldn’t be offering them.
For now, the guide is 100% free so there’s nothing to lose. If you don’t like it, just let me know. I’ll remove your email address from the newsletter list. No risk at all but a ton of reward to gain.
Q: How long is the guide?
A: 25 pages. It’s a short read.
Q: How much does it cost?
A: $0. It’s entirely free.
Q: Do I need a special app to read it?
A: It’s a PDF file. Any PDF reader can open it.
Q: Is it just for people in customer support?
A: I’m in customer support so it’s definitely targeted towards that. But if you interact with customers at all, this guide can help.
Q: Are you going to give away my email address?
A: Absolutely not. I hate spam emails too. I’ll only send you emails worthy of your attention when you sign up for the newsletter. And you can unsubscribe at any time with no hard feelings from me.
How to get your copy
Well, let’s get down to it. I know you’re anxious to get your hands on a copy of it.
You’ll get A Brief Guide to a Better Email entirely free by subscribing to the Support Ops newsletter. Just click on the link and you’ll have it in mere moments.
If you like it, help spread it around. And if you have time, let me know what you thought about it. It’s the first of many guides and articles on helping you get better at support so stick around.
– Chase Clemons | Support Pro