I absolutely loved writing A Brief Guide to a Better Email. It took a long time to finally pull the trigger and publish it but after reading emails from people who read it, I’m so glad I did. Here’s a few lines from some of the emails I’ve gotten so far.
- “My customers got better replies, which they loved. I got through emails faster, which I loved. It was a win-win for everyone.” – James
- “Putting into practice some of the things you mentioned was the first step towards a better Monday morning.” – Alexa
- “An email queue that should have taken all day was cut in half. I spent the afternoon sending out chocolate and cards to some customers. They loved the surprise and my boss loved to see our team doing more with our customers.” – Sonia
If you haven’t yet, get your copy of A Brief Guide to a Better Email. It’s entirely free and I promise it’ll help out with your support emails.