At long last, we finally arrive at the end of the first Support Ops series. Here’s the email mashup that we started with:
Thanks for your feedback. Our app does not include that tool at this time. I apologize for that inconvenience.
We get lots of requests each day so we’re not able to respond to each one. But do know that we read each and every one of them.
Let us know if you have any questions or comments. We appreciate you using our app.
Have a great day.
The App Team
Over the past few weeks, we’ve tweaked this and swapped out that. Some of the email just got removed entirely. In the end, we’re got our better feature request email:
Thanks for checking out my Support Ops app!
There’s not a way to login with your Facebook or Twitter info yet. I’m sorry about that!
I can definitely understand why this would be handy, though! Having a single login would save time so you won’t have to remember all the different ones you have for apps that you use. I’m talking with my development team later this week so I’ll make sure to show them our email conversation and add your vote for this one.
If you have any other questions, just let me know and I’ll be happy to help. Thanks again for checking out Support Ops and have an awesome Friday!
– Chase Clemons
That’s a better email. Gone is the cold corporate feel. The better email hits all the right points in a short, friendly, and personal way. It’s an email that a customer deserves.
With our first series wrapped up, I wanted to leave you with a gift. Head over to see our first ever ebook on how to write a better email. You’ll take everything you learned in this series and put it to work with other common emails support teams get.