I emailed ten of these people a link to another Wufoo form with one question: “Tell me how to buy your favorite thing online for you.”
Why did I ask this?
I wanted to learn what their favorite thing online was (insight into their personality).
I like people that come to work and share things about themselves.
More importantly, I needed the person we hired to be able to clearly explain instructions via typed communication. Someone who could give me the exact steps on how to perform a task.
Hiring for customer support can be intimidating. This person’s going to be the face and voice of your company to your customers. That’s why I love reading about other hiring processes. It helps me find great interview questions like this one.