After releasing my Brief Guide to a Better Email, I got a lot of questions about how to use snippet apps and the best way to set them up. So let’s dive in to some nuts and bolts of how I use my snippet app.
Personally, I use TextExpander. It’s easy to use and really affordable. TextExpander allows you to create “Snippets”, which are bits of text you can insert into an email with only a few keystrokes. It’s easy to organize snippets into folders and extend them for all sorts of use cases.
Your snippets aren’t locked into your support app so you can always take them with you if you change. Plus, each person on your support team can customize them to their tone and writing style. You can go with other apps if you’d like but for this one, we’ll be focusing on Text Expander.