My name is Lindsay and I am a remote-working Customer Account Manager for Create.net, a Brighton-based company that enables businesses to build their own online shops and websites.
I have only been working remote for the last year. But over that time period, it’s become apparent to me that more and more modern companies are adopting remote workers for customer services. I thought I would share a few of my thoughts on working remotely in what has always been, and should continue to be, a job that requires a close connection with people.
Whether you are an employer or employee there are definitely some misconceptions about working remotely in customer services.
“Working remotely is lonely”
Maybe true in some industries, but not at all working in customer services. Customers are not a ‘to-do’ list. They are people who need your help. Connect with them!
If you were to paste standard replies to a list of enquiries all day, you would be bored and lonely but speaking to and conversing with real people is the opposite of being lonely, it’s being social. I promise you being sociable will not only make your customers happier, but make your days much more enjoyable.