From Brett Kelly at Bridging the Nerd Gap:
If you write things, then write everything with care and attention.
Everything.
If you spend two hours meticulously crafting a blog post or six months editing your manuscript, don’t even think it’s alright to clumsily shit out a three-sentence email full of mechanical errors, typos and poorly-worded sentences just because your Mom is the only person who will ever read it.
With customer support, you never know when your email might get picked up and posted online for everyone to see how awful or awesome you are.
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