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Episode #15 – The First Support Hire with Adam Stacoviak Part 2

April 17, 2013 By Chase Clemons Leave a Comment

Adam Stacoviak from Pure Charity is on the show this week. He’s looking to hire his first dedicated support person. We talk about what to look for in a person and how to get them started with the team. It’s a two-part interview that you don’t want to miss.

Listen to the show

http://media.blubrry.com/supportopshangout/p/media.blubrry.com/supportops/p/s3.amazonaws.com/supportops/podcast/supportops15.mp3

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Show Notes and Links

  • Adam Stacoviak – Website // Twitter
  • Pure Charity
  • The Industry #40 with Chase
  • Founder’s Talk
  • The Changelog
  • Getting Real – Forget Feature Requests
  • Basecamp Help Site
  • 37signals Help
  • Jekyll
  • Teaching the Support team how to fish
  • Support Ops Newsletter
  • Support Ops Membership
  • Memberful

This week’s sponsor – HelpSpot

With HelpSpot, you actually own your support app rather than just renting it from some company. It’s a free 45 day trial with absolutely no strings attached. Save $100 when you check it out at helpspot.com/supportops.

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