Adam Stacoviak from Pure Charity is on the show this week. He’s looking to hire his first dedicated support person. We talk about what to look for in a person and how to get them started with the team. It’s a two-part interview that you don’t want to miss.
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Show Notes and Links
- Adam Stacoviak – Website // Twitter
- Pure Charity
- The Industry #40 with Chase
- Founder’s Talk
- The Changelog
- Getting Real – Forget Feature Requests
- Basecamp Help Site
- 37signals Help
- Jekyll
- Teaching the Support team how to fish
- Support Ops Newsletter
- Support Ops Membership
- Memberful
This week’s sponsor – HelpSpot
With HelpSpot, you actually own your support app rather than just renting it from some company. It’s a free 45 day trial with absolutely no strings attached. Save $100 when you check it out at helpspot.com/supportops.
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