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Episode #19 – Whole Company Support with Nick Francis

June 19, 2013 By Chase Clemons 3 Comments

Nick Francis is on the show this week. As one of the co-founders of Help Scout, customer support is literally his entire business. We cover Help Scout’s first online class, how to make whole company support work, and what it’s like to look for your first full time support person.

Listen to the show

http://media.blubrry.com/supportopshangout/p/media.blubrry.com/supportops/p/s3.amazonaws.com/supportops/podcast/supportops19.mp3

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Show Notes and Links

  • Nick Francis – Website // Twitter
  • Help Scout
  • Help Scout Pro Tips Class
  • Help Scout Resources

Our Awesome Partner – Snappy

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They’ve got a great 30 day entirely free trial so go check them out here.

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Comments

  1. Tom says

    June 19, 2013 at 3:14 pm

    I loved hearing about whole company support. I’ve got to give that a shot with my team!

    Reply
    • Chase Clemons says

      June 20, 2013 at 5:24 pm

      Thanks for the comment. And let us know how it goes with your team!

      Reply
  2. Jeff Vincent says

    June 21, 2013 at 2:18 pm

    This was great stuff Nick & Chase, loved the discussion re: customer champions and their backgrounds!

    Reply

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