This is part of the UserConf series. Read more articles in the series.
Question: Can you share an example of when you experienced exceptional customer service as an end user/customer? #userconf
— Melody (@melodychu) October 12, 2012
One word – Southwest. Every time I have a Southwest flight, it’s fantastic service. On my flight back into Nashville from UserConf, the flight attendant (Judy) went above and beyond the standard “here’s your drink now shut up and sit back” drill we see with most airlines.
The very first thing she did was memorize the names of everyone in her section. Then she used our names every time she asked if we needed something. It was such a small thing but a huge win for us as customers.
In every part of the flight. Judy was funny and engaging. She pepped up the safety instructions. She threw in jokes and told a few stories. She was attentive to my every need making sure my drink was full and that I had some snacks. She even snuck me the last pack of Oreos after I asked if she had any by chance.
You could tell Judy loved her job and it meant we had an outstanding experience on what’s typically a boring flight.
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