For the crew, it comes down to a sense of urgency. Not to be confused with rushing, a sense of urgency requires the person to always be moving quickly and efficiently with no wasted time or motion. The Southwest ground crews look like a well rehearsed ballet compared to this mess unfolding before me. Each person performs their task while helping out each other when they can. The guy refueling the plane is helping move luggage onto the carts. The co-pilot is moving through the cabin picking up trash to help the flight attendant. It’s smooth, quick, and gives Southwest the ability to turn that plane faster than anyone else.
I still remember watching that plane turn to this day. Check out the article for the full story behind the art of turning a plane.