When you just start setting up your customer support experience, it can be tough. You’ve probably been focused on your company or your product so far. Now you’ve got to switch gears and start supporting what you created.
With our awesome partner Snappy, I’ll help you nail the basics of a great support experience. In 30 minutes, you’ll go from a customer support noob looking for answers to a customer support pro.
I’ll cover a few main topics:
- How you can help customers help themselves.
- What a good FAQ article looks like.
- Ways you can communicate better and faster through email.
- What phrases and words to avoid with customers.
- Tips to save you time.
I’ll have a Q&A session at the end too so you can get any questions you have answered.