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Episode #8 – From the Designer View with Ian Landsman

February 6, 2013 By Chase Clemons Leave a Comment

Ian Landsman from UserScape is our guest on this episode. He gives us an inside look at designing a customer support tool a little different from others out there today. Instead of a straight SAAS model, his HelpSpot app is managed by the company itself. Enjoy!

Listen to the show

http://media.blubrry.com/supportopshangout/p/media.blubrry.com/supportops/p/s3.amazonaws.com/supportops/podcast/supportops8.mp3

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Show Notes and Links

  • Ian Landsman – Twitter // Website
  • HelpSpot
  • Snappy
  • Customer support shoutout to Bitrock for rocking it.

What did you think?

If you have an idea for an episode you would like to see or a question, e-mail me.

Oh, and if you enjoyed the show, please rate it on iTunes. That’d go a long ways in getting the word out. Plus, you’d get cool points.

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