This is part of a series on apps and tools that will make your support life so much easier.
Gaglers focuses on just live chat. Not emails, social media, or anything .Just chat with your customers and with your team.
Gaglers has the typical SSL security and integrations with lots of other CRM / support apps out there. Transcripts of chats and reporting also show up in the app. Most of it was standard for any chat app out there.
One thing that did stand out was their single sign-on option. You can use your websites login to sign customers into the chat tool at the same time. That could come in handy for some teams.
Thankfully they make pricing super easy. Every plan comes with all the features and unlimited users. The only thing you’re paying for is how many chat conversations you have with customers and how many simultaneous users you have in the group chat. The founder route about the decision to go this route here. Starts at $9/month and runs up to $149/month.
I took it for a test run and liked how easy it was to set up. Both the customer chat and team chat are easy enough to set up. I played around with the Gtalk integration, which meant it used the chat box inside my Gmail inbox. Whenever someone started a chat on the site, it popped right up just like a chat with anyone else inside my Gmail account. Nothing weird to install and it all just worked.