Today we’re talking about those unique areas of support team scheduling – holidays and weekends. Scheduling a growing team can be tough in even the normal parts of a year.
With the holidays are rapidly approaching, we want you to start thinking about how to handle them if you’re not already. While there is some overlap between the two, we’ll take them one at a time with weekend support first and then holiday support for the latter part of our show today.
All that and more from the best team in customer support on this episode of the live Support Hangout!
Watch the show
This week’s shoutouts
- From Jeff – Tiny Death Star
- From Carolyn – One Medical
- From Chase L. – Logitech UltraThin Keyboard Cover for iPad
- From Chase C. – Drumbi
Our partner – Snappy
Most customer support apps have some kind of learning curve as you try to figure it out. With Snappy, their new interface is drop dead easy to use and lets you focus on what matters most – your customers.
They’ve got a great 30 day entirely free trial so go check them out here.