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Lessons from the Classroom

November 6, 2012 By Chase Clemons Leave a Comment

lecture-hall

I spent several long years working towards being a public school teacher. I think I saw Dead Poets Society a few too many times. In the end, I passed on being a teacher but those experiences taught me a lot about the world of customer support.

In schools, teachers have students, parents, and even other faculty members as their customers. Another teacher is upset about this. A parent is furious about that. Even in the classroom, you’re still working towards making people happy (and hopefully teaching them a few things along the way).

In this series, we’ll cover four big lessons from the classroom.

  1. The Golden Support Rule
  2. Grading Yourself
  3. Keep Things Fresh
  4. Have Things Planned Out

Then make sure to check out our other series here!

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