I spent several long years working towards being a public school teacher. I think I saw Dead Poets Society a few too many times. In the end, I passed on being a teacher but those experiences taught me a lot about the world of customer support.
In schools, teachers have students, parents, and even other faculty members as their customers. Another teacher is upset about this. A parent is furious about that. Even in the classroom, you’re still working towards making people happy (and hopefully teaching them a few things along the way).
In this series, we’ll cover four big lessons from the classroom.
Then make sure to check out our other series here!