There’s so much talk of happiness going on these days. Everyone wants to make sure your customers are happy, your employees are happy, and your pets are happy. It’s easy to be cynical about it.
But the truth is, happiness is important. Happy employees outperform their less than happy counterparts. Happy customers stick around with you instead of leaving for some other company. And happy pets, well… they just have more fun.
Let’s talk about you.
Work can be tough sometimes. Anytime you deal with customers, it’s challenging. You get three rough customers back to back and it feels like you’re not doing anything right.
Instead of letting those customers rain on your parade, stop and look at what’s made you happy this week.
Before you leave work today, make a list of three things that made you happy this week. It can be big things like rolling out a new design for your help site. It can be small things like the thank you card the customer sent you. Anything at all as long as it’s three things that made you a little happier.
Go on. Write them down. I’ll wait.
Feels great, right? Often, we’ll only remember the negative interactions we had with customers and our team from work. Even if you had ten or twenty people who loved you, that one who didn’t will stick out in our minds. Writing these down will help you remember those happy ones whenever you start focusing on just the negative one.
You’re a customer support professional. You’re job is to help people and make them happy. Don’t lose your happiness along the way.