This is part of a series on apps and tools that will make your support life so much easier.
Paste Vault does one thing. It gives you encrypted expiring text that you can share via secure link. And it’s something you need to be using with your customers.
When you talk with customers via email and chat, there’s going to be times that you need to communicate sensitive info. Passwords, secret URLs, login details, whatever. You could send them inside your support app but then those details live inside your app forever. You could go back and clear out those emails but that would wipe everything rather than just that sensitive bit.
Paste Vault takes care of that problem easily. When you go to the site, there’s a big text box that you’ll enter your text in. Then create a password to share with the other person and set the time expiration. And that’s it.
You’ll be given a link to send to the other person. They click on it, enter the password, and can see your text. Then the text disintegrates (sadly not Mission Impossible style but close enough).
Paste Vault is from the team over at HelpSpot and entirely open source. You can fork it on GitHub here. That way you can use the online hosted version or bring it completely in house.
Seriously, go check it out. You’re going to love how easy it is to use.
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