From the Endurance International Group (they own bluehost, HostGator, HostMonster and JustHost):
The resources of our entire company are focused on the recovery, including our executive team, which is leading these efforts from our command center in Burlington, MA. The team will issue updates at enduranceresponse.com every 30 minutes until all customer services are restored. Following the restoration of services, Endurance will conduct a thorough review of this incident.
You probably recognize the bluehost and HostGator names from this company. They’re having a really rough day with most of their customer sites down.
Kudos to them for setting up a centralized site to direct all customers to for status updates. And their promises of a response every 30 minutes have been kept. The post updates have happened regularly at 3:30pm, 4:00pm, and 4:30pm Eastern Time.
The only downside has been the content of the updates. They feel stiff and almost like really short press releases.
We are working to reboot the core switches.
As a customer, I’d be wondering what that means. It sounds important so must mean that they’re doing something, right?
We apologize for any delays you may be experiencing as well as any disruptions to your business.
Seems pretty widespread so I don’t think “may be experiencing” fits. And “we apologize” still sounds too stiff.
Overall, about what I’d expect from a big company so far. Hopefully their review will be written with more of an eye towards the customer.
What do you think of their responses so far?