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Support and Sales

September 5, 2012 By Chase Clemons Leave a Comment

From the Service Untitled site:

Although a customer service agent might be overheard saying they prefer to be in the background when it comes to sales positions, the talents of customer service representatives also take a paramount position in successful sales and marketing. The leadership role, as well as the emotional tone and empathy a customer service agent can impart upon a customer, is what can make a  lasting impression that may either result in the consumer moving on to the next company and competition or singing a company’s praises.

So incredibly true.  You’re going to get emails with customers saying, “This isn’t working right. Here’s what I need it to do. Will this do that?”.  When dealing with customers, you’re the voice of the company just like a sales/marketing department.

If your company’s smart, it’ll rely completely on the support team and not even bother with a marketing/sales department.

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