If you haven’t noticed yet, we’re pretty fanatical about support. When it comes to the tools we use to support our customers, we’ve tried a lot. Being the sharing types that we are, customer support tool reviews seemed a natural thing to do.
A little background before we begin. I work at Canonical providing customer support for users of Ubuntu One. Since being hired, I’ve been working on finding and transitioning our support to a newer, more robust application. While doing the research, I was talking with Chase quite a bit. He suggested that maybe I should write a few posts on the tools I looked into and why we ended up deciding on the one that we did.
What follows is by no means an exhaustive review of each tool, but I hope these reviews will at least get you started if you’re looking to implement something for the first time, or you’re not satisfied with your current tool. The list below is in no particular order except that I’m saving the one we went with for the end. Enjoy, and feel free to hit me up on Twitter with any comments/questions.
The Customer Support Apps
These are the ones I focused on in the hunt.
- The other Chase’s review of Desk, an app that he’s been using for over a year.
- Luke talks about using SupportBee for his team.
- The other Chase takes a look at Help Scout.
If you use one that’s not listed here, I’d love to add your review to the list. Just get in touch with us here.
Now on to the reviews!