This week we talk about one company’s high-touch customer that eventually brought them a $4 million contract. Can a single customer ever occupy too much of your team’s time? Then we dive into the old phrase “the customer is always right” and look at if it still holds up today. To wrap things up, we end with a great conversation on how to hire for your customer support positions.
All that and more from the best team in customer support on this episode of the live Support Hangout!
Watch to the show
Show Notes and Links
- The $4 million support call
- The customer is always right… except when they aren’t
- How we hired our first customer advocate
This week’s shoutouts
Our partner – Snappy
Most customer support apps have some kind of learning curve as you try to figure it out. With Snappy, their new interface is drop dead easy to use and lets you focus on what matters most – your customers.
They’ve got a great 30 day entirely free trial so go check them out here.